환불 정책

REFUND POLICY

Custom-printed products are made to order. All sales are final once proof is approved. We do not accept returns or exchanges due to change of mind after proof approval.

We accept returns or replacements only for:
- Manufacturing defects (fabric flaw, stitching issue)
- Printing errors caused by us
- Significantly damaged items upon arrival
- Significant deviation from the approved PDF proof

How to report an issue:
1. Contact us at erangfabric@gmail.com within 14 days of delivery
2. Include clear photos showing the issue
3. We will respond within 1 business day

If a defect is confirmed, we will either:
- Reprint and reship your order at no additional cost, OR
- Issue a full refund (including original shipping) to your original payment method within 10 business days

A free return shipping label will be provided for confirmed defects. Please do not ship items back without our written confirmation.

Not eligible for return:
- Change of mind after PDF proof approval
- Issues caused by customer-supplied design files (low resolution, incorrect colors, missing bleed area or hem allowance)
- Color variations within standard CMYK printing tolerance — printed colors may differ slightly from on-screen RGB display
- Edits requested after production has started

For questions: erangfabric@gmail.com